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Our Services

  • Eye examinations
  • Contact lens fitting
  • MiyoSmart Accredited Practice
  • Ocular disease management
  • Children’s Vision Examinations
  • Diabetes eyecare
  • Therapeutic endorsement to prescribe medication
  • Vision Correction and Myopia control
  • Low Vision aids
  • Cataract, Glaucoma & Macular degeneration assessment

Opening Times

Mon 8:30am - 5:00pm
Tue 8:30am - 5:00pm
Wed 8:30am - 5:00pm
Thu 8:30am - 5:00pm
Fri 8:30am - 5:00pm
Sat 8:30am - 12:00pm
Sun Closed

EyeQ Optometrists

EyeQ Optometrists has provided eye care for the people of Mackay region since 2002 when local Optometrist, Natalie Rokic, first established the practice. Although no longer living in Mackay, Natalie continues to have close ties with EyeQ Mackay and was key in recruiting our new team of Optometrists: Kylie Freiberg and Ruth Stewart. Both have special interest in children’s vision, having completed further study in this area, and are passionate about providing high quality eye care; between them having over 40 years experience. Our optometrists are also therapeutically qualified allowing them to treat many eye conditions including eye infections. The practice prides itself on great customer service and structures its appointments to allow each optometrist sufficient time with every patient. We are also equipped with the very latest in technology helping us better detect eye diseases such as diabetes, macular degeneration and glaucoma.

The Mackay practice has a large range of contemporary frames to choose from including choices for the budget-conscious shopper, a huge range of children’s eyewear plus the latest collections from Australian, American and European fashion houses. We also have a large range of fashion sunglasses and prescription sunglass options.

Our Optometrists

  • Kylie Freiberg
    B.AppSci (Optom) (Hons),
    GradCertOcTherapeutics (Qld),

    Kylie is an experienced optometrist, having graduated from QUT in 2002 with Bachelor of Applied Science (Optometry) First Class Honours. Kylie has since completed post-graduate study in Ocular Therapeutics, Children’s Vision, and Advanced Contact Lens Fittings. Kylie thoroughly enjoys practising full-scope optometry in her hometown of Mackay.

  • Joel Bialy

    Joel has been working in the Mackay region since 2012 and now calls it home. He enjoys caring for patients of all ages. He has a special interest in dry eyes, contact lens fitting, solving diplopia and other challenging visual situations.

  • Ruth Stewart
    BSc (Hons) Optometry, PhD

    Originally from the UK, Ruth has lived and worked in Mackay since 2004. She enjoys the broad scope of practice that comes with working in a regional area and values being part of EyeQ’s caring team.

  • What we offer

    We offer exceptional customer service as soon as you enter our modern practice. You will enjoy the one-on-one attention to detail we offer; we tailor every consultation to your needs, giving you all the options that would suit your requirements. We embrace the best technology to examine your eyes and recommend the latest innovative products for best vision.

  • Why people choose us

    People choose to see us as we are an established practice caring for the people of Mackay since 2002. Our highly experienced, post-graduate trained Optometrists are truly experts in eyecare. All of our optometrists and experienced support team believe you are a patient for life and strive to deliver the best eyecare service for you at all times. We have a vast selection of frames available starting from $99, including exclusive designer ranges.

    We accept all health funds and offer Afterpay to help spread the cost of your new eyewear.


Our contact lens provider Alcon is experiencing delays fulfilling orders due to a cyber-security incident involving their freight partner, Toll Group. These delays are across their entire network of optical retailers in Australia. We apologise for an inconvenience caused and encourage you to contact your local EyeQ practice for any urgent requirements.