What to Expect at Your Visit

At EyeQ Optometrists our focus is on delivering the thorough, personalised eyecare assessments that your family deserves.

We will typically allow up to 30 minutes for your consultation. This allows us the time we need to carefully assess your ocular health and visual needs.

During a routine eye examination you can expect our optometrists to undertake any or all of the below:

  • Patient history – including your main reasons for coming in, your general health, your past ocular history and your family history.
  • Vision testing –  to ascertain the clarity of your distance and near vision
  • Pupil testing – to screen for neurological problems
  • Eye muscle testing
  • Spectacle refraction – to determine your prescription for distance, intermediate (computer) or reading spectacles, bifocal or multifocal (progressive) lenses
  • Eye focussing assessment – to determine your requirements for reading
  • Binocular vision – to assess how your eyes work together and to measure the degree if present, of double vision
  • Ocular health- including eye pressures, cataract assessment, testing for macular degeneration, glaucoma, diabetic retinopathy (associated with diabetes) and other ocular pathologies
  • Colour vision testing
  • Imaging- many of our practices are equipped with machines that image the retina- they are particularly useful for macula testing

Sometimes you might need a little more from us, or we may need to do further testing. This could include:

  • A behavioural optometry assessment including a visual perceptual assessment
  • Assessment of a patient’s suitability for contact lenses, including determination of an appropriate contact lens prescription and trialing of contact lenses
  • Visual field testing
  • Determination of suitability for refractive laser surgery
  • Assessment for safety glasses
  • Prescribing for sports vision requirements

Sometimes, the level of care you need requires us to extend the time we spend assessing your vision, or performing specialty tests.


We will bulk-bill under Medicare wherever possible, and provide access to free age-appropriate eye tests through the Eyes for Life™ program. However your optometrist may at times need to charge a fee for your consultation or extra testing. We will explain these charges and why they are important for your eye health.

We continue to bulk-bill pensioners, health care card holders and school-aged children.

Spectacles for the Disadvantaged

For those who require spectacles but are struggling financially, the State Government provides a limited program to provide spectacles at no charge.

Our staff are happy to explain the eligibility requirements and how to make an application.

Veteran’s Affairs

At some of our practices, spectacles and other optical appliances are provided at no cost for patients covered by Veterans Affairs. Our staff will be pleased to advise you on your entitlement.

Seniors Concessions

Concessions are available for seniors and pensioners – and we have a great range of frames perfect for seniors, including an excellent No Gap range.


Our contact lens provider Alcon is experiencing delays fulfilling orders due to a cyber-security incident involving their freight partner, Toll Group. These delays are across their entire network of optical retailers in Australia. We apologise for an inconvenience caused and encourage you to contact your local EyeQ practice for any urgent requirements.