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COVID-19 Update

COVID-19 Response

At EyeQ we are committed to your health and wellbeing. That’s why throughout the pandemic we have been quick to respond to any restrictions or lockdown advice as they occur from state to state.

Our practices remain open as an essential service however in some cases may be temporarily closed should state authorities deem this necessary. Please refer to your local practice on their current opening hours.

We are proud of our committed practice teams who have delivered outstanding eye care to their local communities throughout the pandemic.

There are a number of safety measures we have implemented to help the greater community stop the spread of COVID-19 and to ensure the safety of our patients and team members. Some of these include:

  • Providing hand sanitiser to all visitors on arrival
  • Pre-screening of all patients prior to appointment
  • Rescheduling appointments if patient is symptomatic
  • Asking team members who are unwell to stay home
  • All equipment and test rooms are thoroughly sanitised after each patient
  • Team members wearing the necessary Personal Protective Equipment
  • Mask wear may be mandatory in practice so please abide by any legislation requiring you to do so
  • QR Code check-in may also be mandatory in some States

 

Keeping our community safe

ALCON CONTACT LENSES

Our contact lens provider Alcon is experiencing delays fulfilling orders due to a cyber-security incident involving their freight partner, Toll Group. These delays are across their entire network of optical retailers in Australia. We apologise for an inconvenience caused and encourage you to contact your local EyeQ practice for any urgent requirements.